Ohio - A new customer satisfaction and safety program
at all Goodyear-owned retail stores is being labeled "Good
To Go," to represent the procedure of releasing a vehicle
after its service work has been completed.
vehicle serviced by one of the outlets, all tires will be inflated
to the manufacturer's specifications before being returned to
its owner. And on any wheel removed from a vehicle, store technicians
will ensure that the lug nuts are carefully hand-torqued to specifications.
Then the vehicle will be considered "good to go."
can build a reputation of going the extra mile and protecting
the customer, the customer will appreciate it," said Alan
Joiner, service sales manager for Goodyear retail operations.
"Recent events have heightened the public's awareness of
proper inflation, and the time is right for Good To Go."
will receive posters, counter cards and bay banners ? tools to
communicate the program to their customers. In addition, each
retail store receives 10 new tire pressure gauges, a new torque
wrench, a torque spec guide and a training module that will be
shared with all associates.
goal is to further demonstrate a commitment to the retail stores'
promise of providing trust, confidence and comfort to customers.
At the retail store level, this can be accomplished by eliminating
any potential customer dissatisfaction effects, such as overtightened
lug nuts that can't be removed by the customer, broken or stripped
wheel studs, warped disc brake rotors or loose wheels.
we want our customers to know that we are providing them the most
reliable service possible, this program also has positive implications
internally. We want our store associates to see those Good To
Go posters in the shop because it starts with them, and they have
to be committed to the program," said John Peer, director
of retail operations.
module is being used by store managers to train all associates
in the new program. Adherence to the program will be confirmed
through ongoing safety audits conducted at all stores. The Good
To Go process will be practiced at all of the more than 700 Goodyear-owned
stores, including Goodyear Auto Service Centers, Just Tires and
El Campo Tires.